Health & Wellness

Pharmacists Trained to Address Customers Health Needs Better

My boyfriend Marcus questions how things work around here in the Philippines especially with the health and service industry. Being an American, he is used to get the best service or well he know someone will be accountable if someone does things wrong, like giving him the wrong kind of medicine at the pharmacy.
There was one time when he had fever or flu symptom , we went to a pharmacy to get fever meds. He was in awe when the pharmacist didn’t even ask whom was the medicine for and maybe ask some symptoms to subscribe the medicine better.
I said,being the one used to this kind of service or system in the Philippines told him , because we already know what we want, as we stayed a brand,so maybe the pharmacist assumed we knew what we needed.
But still,Marcus said it shouldn’t be that way.  Pharmacist should at least ask who it’s for ,what if it was for a kid? Don’t they have dosage and meds meant for adults and bad for kids at certain age?
He has a point.
When I got the news about Watsons partnering  with the Philippine Pharmacists Association (PPhA) and the Philippine College of Chest Physicians (PCCP) to have their pharmacist go through trainings and
empower and improve its pharmacists’ competencies to be able to serve its customers’ health needs better.   I was pleased.
The first training they had was for dealing with patients with Asthma where they had three day workshop for it.

The partnership between Watsons, PPhA, and PCCP was formalized through a memorandum of agreement signed last October 16, 2019 at Watsons Philippines’ head office. The signing was attended by Watsons executives led by its general manager Danilo Chiong; officers of PPhA headed by its president Dr. Yolanda Robles, and officers and members of the training team of PCCP, led by its president Dr. Malbar Ferrer.

Watsons Trains Pharmacists on Dealing with Patients with Asthma

“In line with our commitment to improve the health of Filipinos, we partnered with PPhA and PCCP to enable our pharmacists to deliver better patient education and make them our customers most trusted health and wellness partners in the community,” said Chiong. 

As part of the partnership, Watsons conducted the Asthma Educator Program for its pharmacists which is a certificate course on delivering patient education to asthmatic patients. The pilot batch of selected pharmacists from different Watsons branches nationwide went through the three-day intensive training facilitated by experts from PPhA and PCCP last October 28 to 30, 2019. 

“The Asthma Educator Program aims to provide Watsons pharmacists with basic knowledge, attitudes, and skills on asthma diagnosis and treatment. The program will also help them better educate Watsons customers who are asthmatic patients as well,” added Chiong.

Asthma is a condition in which your airways narrow and swell and produce extra mucus. This can make breathing difficult and trigger coughing, wheezing, and shortness of breath. For many asthma sufferers, attacks can be debilitating and even potentially fatal. (https://watsonshealth.com.ph/5-important-facts-you-need-to-know-about-asthma/)

Watsons, whose goal is to make people look good and feel great, wants to help asthma patients achieve better asthma control and an improved quality of life through this program.

For more information on other Watsons products and services, visit www.watsons.com.ph. Follow its Facebook page facebook.com/WatsonsPH/ and Instagram @watsonsph. For more health tips/info, visit www.watsonshealth.com.ph.

The Philippines has a long way to get to that point when everyone is held responsible for everything so they get really careful. We’re area developing country ,we have to develop some more for the better. This one is one step closer to it.

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