Blogging, Gadgets, Technology

What’s a Great Place to Work in a Call Center Industry

One trivia thing people didn’t know about me is that I worked in a call center for almost two years.

I was one of the pioneer for a tech accounts in the Philippines, and boy that was a tough but fun job coz I was working at a great and dynamic environment with people that I become friends with.

Just recently, Teleperformance invited some bloggers to take have an exclusivd tour at their latest business site at the Vertis North in Quezon City.  I must admit going there was nostalgic, I miss a normal office environment and do miss the perks of working in a call center.  What I don’t miss is the night owl shift but there are mid-shifts now that work in the day so might be good to try working in one.

Teleperformance Vertis North

TP Vertis North is one of the most recent Teleperformance sites, launched only last year. The interiors have been thoughtfully designed to create a vibrant environment for employees.

The physical environment supports a culture that is focused on health and wellness, as well as ensuring fun and camaraderie in the workplace. The site features rest and relaxation areas such as themed lounges, sleeping quarters, and massage chairs where employees can relax. What’s more, the massage chairs are cash operated, and the money goes to the company’s corporate social responsibility program Citizen of the World (COTW) which supports the most vulnerable sectors such as chronically ill children. 

The TP Vertis North business site also has gender-neutral bathrooms, lactation rooms, a clinic, and a well-appointed gym with trainers from Elorde Boxing Gym, as well as entertainment rooms with billiards, karaoke, board games and game consoles.

Another strong aspect of the corporate culture is continuous learning and leadership development, and TP Vertis North houses the company’s second Leadership Development Center (LDC) that will be officially launched soon.

The LDC, a facility focused especially on the upskilling of TP employees for leadership roles in the workplace of the future, is the second branch that the company is offering to its people. The first one is located in TP Aura, Bonifacio Global City.

People programs that focus on continuous learning, diversity and inclusion, and health and wellness and indeed among advantages of being part of TP and its culture. Teleperformance Philippines, the first organization in the country to be certified as a Great Place to Work®, is committed to keep honing and developing the talent and skills of their employees to mold them into the leaders and empathetic people managers.

In 2018 and 2019, Teleperformance Philippines earned back-to-back certifications from the Great Place to Work® institute, a global research and consultation company that provides benchmark standards for companies to create the outstanding organizational cultures. 

The certification was earned through an organization-wide survey that asked the employees for their opinions. Over 26,000 employees across Teleperformance’s existing sites in the Philippines responded and participated in a confidential online survey that rated the company in terms of culture, teamwork, growth and learning opportunities, leadership communication and support, sense of pride, work environment, among others. This comprehensive survey was independently conducted by the Great Place to Work® Institute.

Teleperformance serves as a strategic partner to the world’s largest companies in a wide variety of industries. Its customer care, technical support, customer acquisition, consulting and analytics, digital integrated business service solutions, and other high-value specialized services ensure consistently positive customer interactions that are reliable, flexible and intelligent.

To learn more about Teleperformance Philippines and their business solutions, you may visit their website at www.teleperformance.ph/en-us or their Facebook page at /teleperformance.philippines.

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