After I blogged about the customer service Havaianas Philippines created for the replacement of Havainas suspected to have high lead content, my blog readers went to inquire and were disgusted about the slow service. Since I was the one they got information from I contacted the Havainas Philippines PR and told them about the complaints […]
McDonalds’ Customers Beware!
Good customer service plays an important role in a business thriving in the service industry; i.e. restaurant, hotel, telecommunications. If you have failures in delivering good service, at least one should have good front-liners to be able to handle a situation that could either make or break a business. Take for example my never ending […]
I’ll give them this Holy Week
I got an e-mail from the Customer Service of my internet service provider: Dear Ms. ——, Thank you for giving us feedback regarding your SMART Bro subscription. We have relayed the situation to our support group for prompt handling. Service Request (SR) No. 209697731 will serve as reference for the action we initiated. You shall […]